Refund policy

We want you to be completely satisfied with your purchase. Please review our Returns & Refunds Policy before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Be returned in its original packaging
  • Be accompanied by proof of purchase if requested

Items that do not meet these requirements may be denied or returned to the sender.

Return Authorization Required (RMA)

All returns must be approved before being shipped back to us.

To begin the return process, please contact our support team at support@damon-west.com and request a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may not be accepted or processed.

Return Shipping Costs

Customers are responsible for all return shipping expenses.

For your protection, we recommend using a trackable shipping service and retaining proof of shipment, as we cannot guarantee receipt of returned packages and are not responsible for returns lost during transit.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be issued to the original payment method used for the purchase
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping charges are non-refundable unless otherwise required by law.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, please return the original product according to this policy and place a new order separately.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@damon-west.com

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect

We will review the situation and work with you to provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items marked as non-returnable
  • Gift cards
  • Items that show signs of use, wear, alteration, or damage caused after delivery

Any non-returnable products will be clearly identified on the applicable product page.

Contact Us

If you have any questions regarding returns, refunds, or the status of a return request, please contact us at:

support@damon-west.com