Faq's
ORDERS & SHIPPING
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with your tracking details.
You can use this information to track your shipment directly through the carrier’s website.
Please allow 1–3 business days for tracking updates to appear after dispatch.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order Processing:
Orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed.
Estimated Delivery Times (after shipment):
- United States: 7–11 business days
- Canada: 8–12 business days
- International: 10–14 business days
Delivery times are estimates only and may vary due to external factors such as carrier delays, weather conditions, or customs processing.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to multiple countries worldwide.
Shipping availability and delivery times may vary depending on your location.
WHAT ARE THE SHIPPING COSTS?
Shipping costs are calculated at checkout based on your location and selected shipping method.
The total will be clearly displayed before completing your purchase.
IS THERE AN EXPEDITED SHIPPING OPTION?
Expedited shipping options may be available at checkout, depending on your location.
If available, you can select a faster delivery method for an additional cost.
I ENTERED THE WRONG SHIPPING ADDRESS — WHAT SHOULD I DO?
If you notice an error, contact us immediately at:
We can update your address only if the order has not yet been processed.
MY ORDER SHOWS AS DELIVERED, BUT I DID NOT RECEIVE IT
Check your delivery area, neighbors, or building reception.
If you still cannot locate your package, contact the shipping carrier.
You may also contact our support team for assistance.
I DID NOT RECEIVE AN ORDER CONFIRMATION
Check your spam/junk folder and verify your email address.
If you still cannot find it, contact our support team.
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery, provided items are:
- Unworn, unused, and unwashed
- In original condition
- With tags attached (if applicable)
- In original packaging
Returns must be approved before being sent back.
HOW DO I MAKE A RETURN?
Contact us at:
Include your order number and items you wish to return.
Once approved, we will provide return instructions.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Refunds are processed within up to 10 business days after inspection.
Banks may require additional time to post the refund.
WHAT IF MY ITEM DOES NOT FIT OR IS NOT AS EXPECTED?
You may request a return in accordance with our Returns & Refund Policy.
Items must meet return conditions to be eligible.
PRODUCTS
HOW DO I FIND THE RIGHT SIZE?
All clothing follows U.S. standard sizing.
We recommend reviewing the size chart on each product page before purchasing.
HOW DO I SIGN UP FOR STOCK UPDATES?
Enter your email on the product page for out-of-stock items to receive restock notifications.
DO YOU OFFER GIFT CARDS?
Yes, digital gift cards may be available and are delivered by email with usage instructions.
DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?
If you receive a defective item, contact our support team and we will review your request.
Warranty coverage may vary depending on the product.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- Apple Pay, Google Pay, Shop Pay (availability may vary)
All payments are processed securely.
HOW DO I REDEEM A GIFT CARD OR VOUCHER?
Enter your code at checkout and select “Apply.”
The total will update automatically before completing your purchase.
SUPPORT
HOW CAN I CONTACT CUSTOMER SUPPORT?
support@damon-west.com
+1 (307) 620-8139
WHAT IS THE RESPONSE TIME?
We aim to respond within 24–48 business hours.